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Q: |
I am having
difficulty connecting to the number I have selected. |
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A: |
Should you
encounter problems connecting to an access number, try an alternate number
within the region you are traveling. If you can connect successfully to another
number it may indicate the initial access number or site is temporarily
unavailable. Make sure that you are dialing the required prefixes and local dial
code for the region. (Most hotels require that you dial a number to get an
outside line.) If you are unable to connect to other access numbers this may
indicate that your modem is not properly connected to the phone line or that you
have a modem compatibility problem. Consult technical support or your modem
manufacturer. |
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Q: |
I can't hear a modem
sound on the other end of the line. |
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A: |
Check to see if
your modem is turned on and attached correctly to your computer and the
phone system. Also, check if the phone system is digital. If it is you
will need to have a special adapter to connect. An alternative is to request
access to a fax line since they must be analogue to function. Check for
pulse or tone dialing to ensure you select the appropriate option in your
software. You can also call the modem number with your handset to ensure
that it is a modem line. If the access number is incorrectly published,
please advise technical support. |
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Q: |
I keep getting a
message telling me that I am using an incorrect password. |
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A: |
This is a generic
message in your connection software that can indicate that you are using
an incorrect login/password (you must use the same password that you use
at your home Internet service provider to connect remotely). Don't forget
to add @DACOR.NET after your user name. If difficulties continue, consult
us to ensure your account is active and that you are using the correct
user name and password. |
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Q: |
I get a busy signal
when dialing into an access number while I'm roaming. |
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A: |
Occasionally there
are times when an access point will be busy. The iPass roaming service
often solves this problem by offering many access point options in the
same calling area. If this is not an option, wait a few minutes and try
connecting again. |
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Q: |
My World Wide Web
(WWW) access is really slow. |
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A: |
If your access to
the World Wide Web is slow, it may be due to one of the following:
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Slow Network Response
A noisy telephone line often causes slow transmission speed;
this is often the case in hotels. This can cause modems to work at a slower baud rate than
their top speed because the modem has to correct for data errors. Most iPass access numbers
support connections of at least 28,800bps but can be hindered by the telecommunications
network in the specific country.
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Proxy Servers
Proxy Servers are used by many ISPs that speed up WWW access
(they operate like a huge memory of web pages so that popular sites are served from a local
source instead of using overseas bandwidth). If your browser is set to use these, you
need to disable this until you are accessing your account again from your
home ISP.
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Q: |
My connection occasionally
gets dropped or hung in the middle of my session. |
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A: |
This could be a
result of line noise. Your line might drop out unexpectedly if the country
you are visiting has a poor telecommunications system or the line you are
trying to connect to has audible interference. In this case you will need
to disconnect and redial in through the access number.
This service
is brought to you
through our
partnership with iPass
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